Frequently Asked Questions
What if the repair stops working?
We’ll gladly offer an exchange if our repair isn’t working, up to 90 days
What if you can’t fix my device?
We won’t charge you for the repair, but there may be a small bench fee (for us looking at the device)
What if you don’t have a part in-store?
We will get in touch with our OEM suppliers to get the part for you as soon as we can. Orders come in each week, so you won’t wait for long.
When do I pay?
You pay when it’s picked up. For mail-in repairs, you pay after we quote your price.
Will the repair void my carrier warranty?
Yes. If you’re still covered under your carrier’s warranty, our repair would void their warranty.
Will my data remain secure?
Yes. We may ask for a passcode on the device so we can test things but we guarantee the safety of your data.